CyberSOS Incident Response Service UK Wide
When a cyberattack strikes, your response in the first hours determines whether you survive. Trustedia deploys expert incident response specialists — remote and on-site — to lead your business through ransomware, business email compromise, data breaches, and full business disruption. Triage within 2 business hours of contact.
< 2 hrs
Triage SLA
24/7
Availability
1000+
Incidents/Cases Handle
UK
On-Site & Remote
2-Hour Triage SLA
Initial engagement and triage within 2 business hours of contact — rapidly assessing scope and developing a response strategy before the incident spreads.
Response Timeline
Triage within 2 hours
Specialist deployment Same Day
Containment initiated Immediatev
Availability 24/7
Why TrustedIA's CyberSOS Incident Response
Four pillars that define our incident response capability
2-Hour Triage SLA
Initial engagement and triage within 2 business hours of contact — rapidly assessing scope and developing a response strategy before the incident spreads.
Expert IR Specialists
Experienced incident response specialists deployed remotely or on-site to lead your business through the aftermath of a compromise — no internal team required.
Enterprise Case Management
Centralised case management portal with consolidated communications for all stakeholders — internal teams, insurers, brokers, legal advisors, and suppliers.
Insurer & Broker Support
Experienced in working within insurance panel arrangements, providing forensic evidence and reporting required to support claims and regulatory notification.
What We Can Do For You
Comprehensive cyber incident response capabilities — from preparation through recovery
Cyber Incident Preparation
Proactive readiness planning, tabletop exercises, and IR plan development to prepare your organisation.
2-Hour Triage
Initial engagement and triage within 2 business hours of contact — rapidly assessing scope and developing a response strategy.
Expert IR Specialists
Remote and on-site incident response specialists deployed to lead your business through the aftermath of a compromise.
Enterprise Case Management
Centralised case management through the portal with consolidated communications for all stakeholders.
Digital Forensics
Network, mobile, and computer forensics — acquiring forensic evidence, performing log analysis, and reconstructing incident timelines..
Data Breach Specialists
Data breach identification, monitoring, and specialist services to determine what was accessed, exfiltrated, or compromised..
Ransomware Response
Specialist ransomware containment, negotiation support, decryption, and recovery — minimising business disruption and data loss..
Data Mining
Forensic data mining to identify compromised records, exfiltrated data, and the full scope of the incident impact.
Assurance & Penetration Testing
Post-incident assurance testing and penetration testing to validate remediation and prevent recurrence.
Tactical Mobile Rack
Mobile infrastructure rack deployed to support business operations when primary systems are compromised or unavailable..
Remediation Solutions
Comprehensive remediation across technologies, processes, and physical measures to contain and resolve the incident.
Internal Investigations
Support for internal investigations including insider threat, employee misconduct, and policy violation enquiries.
How We Do It
A structured six-phase incident response methodology
Triage
Initial engagement with all interested parties to acquire a comprehensive understanding of the incident and develop a response strategy.
Investigation
A proportionate approach — monitoring for data breaches, identifying vulnerabilities, acquiring forensic evidence, performing log analysis, or deploying active protection technologies.
Containment & Remediation
Findings are contained at the earliest opportunity. Remediation spans technologies, processes, physical, and other measures to resolve the issue.
Reporting
Legal and regulatory obligations necessitate notification, alongside internal reporting, customer, and supplier communications.
Recovery
Identifying critical business systems and their importance to key stakeholders to ensure the business is safely operational at the earliest opportunity.
Improvement
Recommendations and improvements to safeguard the business from future disruptive events — working with existing suppliers or uplifting protective measures.
Incident Types We Handle
From targeted compromise to full business disruption
Ransomware
Threat actors infiltrate the IT estate and encrypt business-critical systems. Our specialists contain, negotiate, decrypt, and recover operations.
Business Email Compromise
Compromised credentials used for fraud, data theft, and social engineering. We investigate mailbox access, identify scope, and secure accounts.
Website & Network Attack
Defacement, data exfiltration, or unauthorised access to web infrastructure and network systems. We identify entry points and remediate.
Data Breach
Confirmed or suspected unauthorised access to personal or sensitive data. We determine scope, support regulatory notification, and contain.
Full Business Disruption
Widespread operational disruption requiring coordinated response, recovery, and stakeholder communication across the entire organisation.
Insider Threat
Malicious or negligent insider activity — data theft, sabotage, or policy violation. We investigate discreetly with forensic rigour.
Incident Response Retainers
Structured, battle-tested response procedures for every major incident type
Essential Response
- 24/7 IR hotline
- Tier 1 SLA
- 16 Retainer Hours
- Dark Web Surveillance
- Remote incident response/triage
- 1 IR plan review (annual)
- Post-incident report
- Post-incident recommendations
- Discounted Retainer Hour Rate
Active Response
- 24/7 IR hotline
- Tier 2 SLA
- 32 Retainer Hours
- Dark Web Surveillance
- Remote incident response/triage
- Onsite Deployment (at cost)
- 2 IR plan review (annual)
- Post-incident report
- Post-incident recommendations
Critical response
- 24/7 IR hotline
- Tier 3 SLA
- 64 Retainer Hours
- Dark Web Surveillance
- Remote incident response/triage
- Onsite Deployment (at cost)
- 2 IR plan review (annual)
- Post-incident report
- Post-incident recommendations
SLA Response Time Tiers
Three SLA tiers with specific response times, coverage, and escalation for each service level
Tier 1 SLA
On-demand incident response retainer for organisations that need guaranteed access to a certified IR team when a breach occurs, without paying for 24/7 proactive monitoring.
- 24/7 IR hotline.
- 4-hour response SLA (business hours).
- 16 retainer hours included (annual).
- Remote incident response and triage.
- IR plan review (annual).
- 1 tabletop exercise per year.
- Post-incident report and recommendations.
- Additional hours at ÂŁ225/hour.
Tier 2 SLA
Proactive retainer with threat hunting, a 2-hour 24/7 response SLA, and quarterly threat-landscape briefings. For organisations that want to detect and respond to threats before they become breaches.
- Everything in Tier 1, plus:
- 4-hour response SLA (24/7)
- 32 retainer hours included (annual).
- Proactive threat hunting (quarterly)
- Quarterly threat landscape briefing
- 2 tabletop exercises per year
- IR plan development and maintenance
- Dark web monitoring for breached credentials
- Additional hours at ÂŁ225/hour.
Tier 3 SLA
Comprehensive IR retainer with a 1-hour guaranteed response SLA, continuous threat hunting, and a dedicated IR lead. For regulated industries or organisations with high-value data that require maximum readiness.
- Everything in Active Defence, plus:
- 1-hour response SLA (24/7, guaranteed)
- 120-150 annual retainer hours included
- Continuous threat hunting (monthly)
- Dedicated incident response lead
- On-site incident response available (UK)
- 4 tabletop exercises per year
- Regulatory notification support (GDPR, ICO)
- Annual red team / purple team exercise
- Quarterly executive risk briefing
- Additional hours at ÂŁ200/hour
Cyber Incident Response Playbooks
Structured, battle-tested response procedures for every major incident type
Ransomware Response Playbook (Critical)
A structured response to ransomware encryption events — covering initial containment, actor identification, negotiation strategy, decryption, and full business recovery.
Response Steps:
- Isolate affected systems from the network to prevent lateral spread.
- Preserve forensic evidence before any remediation action.
- Identify the ransomware variant and determine if a decryptor exists.
- Assess whether data exfiltration has occurred prior to encryption.
- Engage negotiation specialist and insurer liaison.
- Execute decryption using verified tools — never trust attacker-supplied executables.
- Rebuild affected systems from known-good images, not decrypted originals.
- Conduct post-incident vulnerability assessment to close the entry vector.
Business Email Compromise (BEC) Playbook (High)
Response to compromised email accounts used for fraud, data theft, or social engineering — covering mailbox investigation, session revocation, and financial fraud prevention.
Response Steps:
- Disable the compromised account and revoke all active sessions.
- Review mailbox audit logs for inbox rules created by the attacker.
- Identify forwarded emails, auto-delete rules, and delegate access.
- Assess whether financial fraud has occurred (invoice redirection, payment manipulation).
- Trace the initial compromise vector — phishing, password spray, or consent grant.
- Reset credentials, revoke OAuth tokens, and enforce MFA re-enrollment.
- Notify finance, legal, and affected third parties of potential fraud.
- Review Conditional Access policies to prevent recurrence.
Data Breach Response Playbook (High)
Response to confirmed or suspected unauthorised access to personal or sensitive data — covering scope determination, evidence preservation, and regulatory notification.
- Contain the breach — isolate affected systems and revoke compromised access.
- Preserve forensic evidence for ICO and legal requirements.
- Identify the data categories affected — personal data, financial records, credentials.
- Determine the number of data subjects affected.
- Assess whether the breach is notifiable under GDPR (risk to rights and freedoms).
- Prepare ICO notification within 72 hours of awareness where required.
- Draft data subject notification if high risk to individuals is identified.
- Support law enforcement referral where criminal activity is suspected.
Network Intrusion Playbook (Critical)
Response to unauthorised access to the network estate — covering threat hunting, persistence removal, lateral movement mapping, and attacker eviction.
- Deploy EDR and network monitoring to identify attacker activity.
- Map the attack path — entry point, lateral movement, and persistence mechanisms.
- Identify compromised accounts and credentials used by the attacker.
- Locate and remove persistence mechanisms — scheduled tasks, services, backdoors.
- Force password reset on all affected accounts and service principals.
- Block attacker command-and-control infrastructure at the firewall.
- Validate eviction through sustained threat hunting before declaring containment.
- Rebuild compromised systems from known-good images.
Cloud Account Compromise Playbook (Critical)
Response to compromised cloud platform accounts (Microsoft 365, Azure, AWS, GCP) — covering IAM audit, resource isolation, and cloud-specific forensics.
- Disable compromised cloud user accounts and revoke active sessions.
- Audit IAM for unauthorised role assignments, access keys, or service principals the attacker created.
- Review cloud audit logs — Azure AD sign-in, AWS CloudTrail, GCP Audit Logs.
- Identify cloud resources created by the attacker — VMs, storage, or compute for cryptomining.
- Remove unauthorised access keys, tokens, and permissions.
- Isolate or delete attacker-created resources.
- Review data access — storage accounts, databases, and SaaS application data.
- Implement cloud security posture hardening — MFA, privileged access management, policy enforcement.
Insider Threat Playbook (Medium)
Response to malicious or negligent insider activity — covering discreet investigation, evidence preservation, and HR-legal coordination.
- Conduct a discreet investigation without alerting the subject.
- Preserve forensic evidence — endpoint images, email, file access logs.
- Identify the scope of activity — data exfiltration, sabotage, or unauthorised access.
- Determine whether the activity is malicious, negligent, or accidental.
- Coordinate with HR, legal, and management on the response approach.
- Identify whether law enforcement or legal action is warranted.
- Implement containment — account disablement, access revocation, device recovery.
- Conduct post-incident access review and tighten privileged access controls.
Why TrustdIA's CyberSOS Service?
- Triage within 2 business hours — rapid response when every minute counts
- Remote and on-site specialist deployment — scaled to the incident
- Enterprise case management portal for all stakeholders
- Ransomware negotiation and decryption support
- Tactical mobile rack for business continuity during recovery
- Post-incident improvement to prevent recurrence
- 24/7/365 availability — cyber incidents do not respect business hours
- Extensive insurer, broker, and loss adjustor panel experience
- Full-spectrum forensics — network, mobile, and computer
- Regulatory notification support — GDPR, ICO, and sector-specific
- Proportional response — we deploy only what the incident requires
- Works alongside internal IT or external IT support — no existing team required
Frequently Asked Questions
10 questions answered
What is cyber incident response?
Cyber incident response is the structured process an organisation follows when a cyber attack or security breach occurs. It involves identifying the incident, containing the damage, investigating the scope and root cause, eradicating the threat, recovering affected systems, and reporting to stakeholders and regulators. Trustedia provides expert incident response services across the UK, with triage within 2 business hours of contact and specialists available 24/7/365.
How quickly can TrustedIA respond to a cyber attack?
Trustedia provides triage within 2 business hours of contact. Our incident response specialists are available 24/7 and can be deployed remotely or on-site to lead your organisation through the aftermath of a cyber attack. Initial engagement focuses on quickly understanding the incident's scope and developing a response strategy.
Do you work with cyber insurers and brokers?
What types of cyber incidents do you handle?
We handle the full spectrum of cyber incidents, including ransomware, business email compromise, website and network attacks, data breaches, insider threats, cloud account compromise, and full business disruption. Whether it is a targeted attack or widespread operational disruption, our specialists can lead or support your recovery.
Can you help with ransomware negotiation and decryption?
Yes. Our ransomware response service includes containment, negotiation support, decryption, and recovery. We work to minimise business disruption and data loss, and we coordinate with insurers, law enforcement, and regulators as required throughout the response.
Can you help with GDPR and ICO regulatory notification after a breach?
Yes. Reporting is a critical phase of our incident response process. Legal and regulatory obligations — including GDPR and ICO notification requirements — necessitate timely, evidence-based reporting. We support regulatory notification alongside internal, customer, and supplier communications. ICO notification must be made within 72 hours of becoming aware of a notifiable breach.
Do you provide on-site incident response support?
Yes. Our incident response specialists are available both remotely and on-site. For incidents requiring physical presence — such as widespread infrastructure compromise, evidence preservation, or deployment of tactical infrastructure — we deploy on-site teams supported by our tactical mobile rack.
Do you offer incident response retainers?
Yes. We offer incident response retainers with guaranteed response times, a pre-agreed scope, and immediate mobilisation when an incident occurs. A retainer ensures you are not negotiating terms during a crisis — the response begins the moment you contact us. Three tiers are available: Essential (4-hour SLA, 24 annual hours), Active Defence (2-hour SLA, 60 annual hours, threat hunting), and Full Coverage (1-hour SLA, 120 annual hours, dedicated IR lead).
Do you provide digital forensics services?
Yes. We provide network, mobile, and computer forensics—acquiring forensic evidence, analysing logs, reconstructing incident timelines, and producing court-defensible reports. Our forensic methodology follows chain-of-custody protocols suitable for legal and regulatory use.
Can you help us prepare for a cyber incident before it happens?
Absolutely. Cyber Incident Preparation is a core service — including IR plan development, tabletop exercises, and readiness assessments. Organisations that prepare in advance recover significantly faster and with less disruption than those that respond reactively. Our retainer tiers include annual tabletop exercises and IR plan reviews.
Don't Wait Until It's Too Late
Cyber attacks don't keep business hours. Whether you're under active threat right now or want to establish a retainer before a crisis hits, CyberSOS gives your organisation the rapid, expert response it needs to survive and recover.
Get in Touch
Have questions or need assistance? We’re here to help. Reach out to us anytime, and we’ll respond promptly to your inquiries.
Phone
+44 03303031444
