Security Operations Centre (SOC)

A Security Operations Centre, or SOC, is the operational function that monitors security events, triages alerts, investigates suspicious activity, and coordinates response. In mature environments, it also supports threat intelligence, use case development, incident readiness, reporting, and continuous improvement.

Managed SOC Platform — 24/7 Threat Monitoring & Response

Our Managed SOC, built on Kaseya’s RocketCyber, is a cloud-native Security Operations Centre platform that delivers 24/7 managed threat detection and response. It aggregates security telemetry from endpoints, networks, cloud services, and SaaS applications into a unified SOC dashboard — where a combination of AI-powered detection and human analyst triage surfaces genuine threats and drives fast, actionable response. 

What is a Managed SOC?

What is a Managed SOC?

A Managed Security Operations Centre (SOC) is a service that helps organizations by providing round-the-clock monitoring, detection, and response to cyber threats. This means you don’t have to worry about the costs and complexities of hiring and training your own security team. A Managed SOC is run by expert security analysts and engineers who keep an eye on your networks, devices, cloud services, and applications in real time. They use advanced tools like SIEM (Security Information and Event Management), threat intelligence, and behavioral analytics to spot and handle threats before they can cause serious damage. For many companies, a Managed SOC helps close the gap between the increasing complexity of cyber threats and the limits of their internal security resources — offering strong protection, quicker response times, and compliance assurance at a manageable, scalable cost.

Why a Managed Security Operations Centre Matters?

Most organisations cannot afford to maintain a dedicated Security Operations Centre (SOC), yet they face the same complex threat landscape as large enterprise organisations that do have these resources. Our Managed SOC effectively closes this critical gap by providing comprehensive SOC capabilities for detection, investigation, and response to security incidents. This allows smaller organisations to significantly enhance their cybersecurity posture without requiring extensive internal resources.

TrustedIA Managed Security Services

Common Use Cases

In the current digital landscape, it is essential to have a thorough use case for conducting comprehensive cybersecurity health checks. These checks are vital in ensuring the ongoing security and resilience of both networks and systems against various threats and vulnerabilities.

Our commitment to safeguarding your digital assets includes 24/7 threat monitoring and surveillance that meticulously covers all endpoints, networks, and cloud environments. This comprehensive approach ensures not only robust protection against potential threats but also facilitates a rapid and effective response to any security incidents that may arise. Through constant vigilance, we can effectively mitigate risks and maintain the integrity of your systems at all times.

Comprehensive managed detection and response services that are meticulously tailored specifically for small to medium-sized businesses, particularly those that find themselves lacking dedicated internal security personnel to effectively safeguard their valuable digital assets from an increasing array of cyber threats and vulnerabilities.

We provide comprehensive and detailed guidance that facilitates the rapid and accurate identification of various types of threats. Our resources include effective and proven containment strategies specifically designed to mitigate risks effectively and ensure safety in a variety of challenging situations. By following our expert recommendations, individuals and organizations can better prepare themselves to handle potential threats and enhance their overall security posture.

Compliance evidence of continuous security monitoring is absolutely essential for regulated industries to ensure that they not only meet the necessary standards but also maintain the integrity and security of their operations. This ongoing monitoring process not only helps in identifying potential vulnerabilities but also plays a critical role in fostering trust among stakeholders, thereby enhancing the overall resilience of the organization.

Consolidation of security alert management across multiple client environments is absolutely essential for maintaining robust defences and ensuring a proactive response to potential threats. By streamlining complex processes and integrating various security protocols, organisations can effectively enhance their security posture across diverse client landscapes. This holistic approach enables businesses to not only respond more swiftly to incidents but also to anticipate and mitigate risks before they escalate, thereby fortifying the overall security framework. Ultimately, a well-coordinated management strategy not only improves operational efficiency but also fosters trust and confidence among clients, ensuring a safer digital ecosystem for all parties involved.

Comprehensive escalation processes and thorough investigative support are provided to internal IT teams during critical incidents, ensuring they have the resources and assistance needed to achieve timely resolution. This approach facilitates effective communication among team members, stakeholders, and affected users, minimising downtime and alleviating stress during high-pressure situations.

Key Points

  • Aggregates telemetry from endpoints (RMM, EDR), network (Datto Networking), and cloud (M365, Google).
  • Human analyst SOC team reviews, validates, and prioritises escalated alerts.
  • MITRE ATT&CK technique mapping on all detections for context and classification.
  • Integration with Autotask PSA and Kaseya BMS for automated ticket creation.
  • AI detection engine continuously updated with global threat intelligence feeds.
  • Alert notifications are delivered via email, SMS, and integrated PSA ticket creation.
  • Client-facing security dashboard and monthly reporting for MSP service delivery.

Managed Security Operations Centre

Frequently Asked Questions

Find answers to your questions about our services and how we can assist you.
Our SOC, based on Kaseya’s RocketCyber cloud-native Security Operations Centre platform, delivers 24/7 managed threat detection and response. It aggregates security telemetry from endpoints, networks, cloud services, and SaaS applications into a unified SOC dashboard — where a combination of AI-powered detection and human analyst triage surfaces genuine threats and drives fast, actionable response. Designed specifically for the MSP delivery model, it enables MSPs to offer enterprise-grade SOC services to SMB clients at a commercially viable price point.

Helps organisations enhance their overall resilience, significantly reduce operational or cyber risk, and effectively deliver the comprehensive managed capability described in this service offering, ensuring more robust protection against potential threats.

Get in Touch

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